Call Center Support (phone systems, help desks, after hours)
Service providers here include helpdesk, after hours support as well as hardware and software products and services. Anything you need to provide seemless nd best-in-class service for your customers is here.
NorthStar TeleSolutions is the leading provider of subscriber support services to broadband service providers across North America. Whether you seek a partner for customer service, billing, collections or marketing needs, we offer a comprehensive portfolio of services that we will customize to provide the personalized service your business needs and your customers demand. Our suite of products and services include:
• Outsourced Customer Care
• Overflow and After Hours Answering Service
• Billing and Subscriber Management Software
NorthStar supports all leading billing systems for real time access and support of your customer accounts:
• CSG
• Convergys
• DST Innovis
XT Direct can help you solve your tele-service needs. We have extensive experience in outbound sales such as: Service Upgrades, Bundled Sales, Telephony, High Speed Data, Digital Cable, DVR upgrades, Billing Reminder Calls, Not Done’s, Courtesy Calls, Surveys, Outage Updates, Premium Channel Upgrades; The list can go on and on. For Inbound CRM solutions; we have experience in sales verifications, customer service overflow, billing explanations, order processing, save programs, and many more! We operate 365/24/7. We have thousands upon thousands of hours of experience whether for a short term or extended time frame. We can do that!
Since 1987 AMERIDIAL has been a leading global provider of Call Center, Direct Mail, and Business Process Outsourcing Services. Ameridial has been a “Top 50 Service Provider” every year since 1992. Ameridial offers a full range of inbound and outbound call center services. Ameridial supports inbound/outbound customer upgrade and acquisition campaigns, customer care and billing, high speed broadband, telephone service, and technical support.
PFG CABLE SERVICES provides an in-the-field customer contact program that will assist our client field service efforts while maintaining a positive customer service attitude in keeping your reputation in good standing.
We employ professional and courteous field representatives that will
represent you the CLIENT with a professional demeanor at the customer’s door.
HOW YOU THE CLIENT BENEFIT BY USING PFG FIELD SERVICES
v You receive Multi-State Coverage
v Our Techniques are Tailored to the Cable Industry
v You re-establish Communication with your customers
v You can rely on our Proven results
v You have no hidden costs
v Our rates are very reasonable
v You will have over 25 years of experience representing you
You will be pleased with our trained and courteous field representatives who
come from your community and are familiar with the demographics and your
customer base. We deal with your customers in a manner that doesn’t attack
their dignity, which will generate our clients repeat business.
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