Retention Programs
As cable has become more and more competitive — and now across multiple product lines – Retention has become more important than ever! If you need ideas, proven solutions or help justifying a program, these companies can help!
Complete Access specializes in helping companies to better acquire and serve their customers. We do this through a variety of services including our customer acquisition, retention and loyalty programs — many of which include exclusive added-value components!
SubscriberWise is the leader in risk management solutions for the communications industry. SubscriberWise solutions incorporate a comprehensive approach to risk and decision management across the subscriber life cycle from origination and retention to fraud and debt recovery. Based in Massillon, Ohio, SubsriberWise was founded on the premise that an intelligent understanding of subscriber behavior can significantly reduce an operator’s risk exposure without compromising growth and selling opportunities. SubscriberWise Risk Management Solutions incorporate proprietary data sources with powerful scoring and analytics. Combined with years of cable industry data, these solutions help operators make cost-effective decisions before approving a customer’s service and installing costly equipment.
Brogan & Partners is a full-service marketing company with experience retaining our client’s customers as part of a integrated marketing campaign, or as part of a stand alone program. They know how to created cost-effective programs that build customer loyalty and ROI.
NorthStar TeleSolutions is the leading provider of subscriber support services to broadband service providers across North America. Whether you seek a partner for customer service, billing, collections or marketing needs, we offer a comprehensive portfolio of services that we will customize to provide the personalized service your business needs and your customers demand. Our suite of products and services include:
• Outsourced Customer Care
• Overflow and After Hours Answering Service
• Billing and Subscriber Management Software
NorthStar supports all leading billing systems for real time access and support of your customer accounts:
• CSG
• Convergys
• DST Innovis
It’s as important to hold onto your current customers as it is to go after new ones. We’ll work with you to develop cost-effective retention programs that will help keep your customers happy and loyal to you.
Since 1987 AMERIDIAL has been a leading global provider of Call Center, Direct Mail, and Business Process Outsourcing Services. Ameridial has been a “Top 50 Service Provider” every year since 1992.
Ameridial offers a full range of inbound and outbound call center services. Ameridial supports inbound/outbound customer upgrade and acquisition campaigns, customer care and billing, high speed broadband, telephone service, and technical support.
PFG CABLE SERVICES provides an in-the-field customer contact program that will assist our client field service efforts while maintaining a positive customer service attitude in keeping your reputation in good standing.
We employ professional and courteous field representatives that will
represent you the CLIENT with a professional demeanor at the customer’s door.
HOW YOU THE CLIENT BENEFIT BY USING PFG FIELD SERVICES
v You receive Multi-State Coverage
v Our Techniques are Tailored to the Cable Industry
v You re-establish Communication with your customers
v You can rely on our Proven results
v You have no hidden costs
v Our rates are very reasonable
v You will have over 25 years of experience representing you
You will be pleased with our trained and courteous field representatives who
come from your community and are familiar with the demographics and your
customer base. We deal with your customers in a manner that doesn’t attack
their dignity, which will generate our clients repeat business.
Direct Sales Connections Inc. have been successfully selling, auditing, installing, and walking out both Comcast commercial and residential systems up and down the east coast since 2005. What sets them apart from their competitors is their combined ownership / managing partnership consisting of both an Inhouse and Contractor mentality and using that mentality to specifically "get a job done" correctly, consistantly, and simultaneously exceeding expectations the first time.
With more than 45 years of combined leadership experience in the cable television industry including Continental cablevision, MediaOne, AT&T Broadband, Time Warner, as well as Comcast, Direct Sales Connections Inc. is logically your "one stop shop" solution!! | 
